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首页> 美国卫生研究院文献>Innovation in Aging >All Is Good but Not Really: Daily Reports of Satisfaction With Home- and Community-Based Services
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All Is Good but Not Really: Daily Reports of Satisfaction With Home- and Community-Based Services

机译：一切都很好但不是真的：与家庭和社区服务的每日报道

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摘要

An extensive body of literature documents correlates of and barriers to health service use, yet much less is known about satisfaction with home- and community-based services for persons with dementia (PwD). Daily diary data from 122 rural caregivers (CG) of PwD (814 daily diaries) were used to assess everyday service use experiences. At the last diary interview, CG identified areas where service use expectations were and were not being met. CGs reported problems with services used on fewer than 5% of study days (e.g., service provider was delayed because of car trouble). In contrast, 82% of CG identified areas where service expectations were not being met. Their most common concerns were lack of control over service availability and lack of adequate training among service providers. Recommendations for alternative ways for capturing service use satisfaction will be offered, and implications for theory and practice will be discussed.
机译：丰富的文献文件与健康服务使用的相关性和障碍，但对于痴呆症（PWD）的人的人士，对基于家庭和社区的服务的满意度得多。来自122名农村护理人员（CG）的每日日记数据（每日日记814日）用于评估日常服务使用经验。在最后的日记访谈中，CG确定了服务使用期望并没有满足的领域。 CGS报告了少于5％的学习日使用的服务的问题（例如，服务提供商因汽车问题而被推迟）。相比之下，82％的CG确定了不符合服务期望的领域。他们最常见的担忧是缺乏对服务供应和服务提供商之间缺乏足够培训的控制。将提供出于捕获服务使用满足的替代方式的建议，并将讨论对理论和实践的影响。

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