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Engagement in Cultural Trigger Events in the Development of Cultural Competence

机译：参与文化触发事件，发展文化能力

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The dual forces of work that increasingly spans international boundaries and a rapidly diversifying domestic workforce require workers to develop skills to successfully negotiate the nuances and complexities inherent in cross-cultural interactions. Building upon the assumption that international experiences trigger growth in employees' cross-cultural competencies, we conducted a thematic analysis of 85 U.S. undergraduate students working and studying abroad to understand the characteristics of cultural experiences (i. e., trigger events) encountered during international living. Engagement in cultural trigger events emerged as a central category. In a second study, we trained 130 employees using the emergent definition of a cultural trigger event from Study 1. Specifically, we predicted and found an increase in cultural intelligence and a decrease in ethnocentrism following training on a series of cross-cultural trigger events replicating those experienced during international work assignments. The findings of these two studies collectively present an innovative and viable supplement to international immersion experiences for the development of cultural intelligence and provide a useful tool for organizations in our rapidly changing global marketplace.
机译：跨越国际边界和快速多样化的国内劳动力的双重工作力量要求工人发展技能，以成功地谈判跨文化互动中固有的细微差别和复杂性。基于国际经验会激发员工跨文化能力增长的假设，我们对85名在国外工作和学习的美国大学生进行了主题分析，以了解国际生活中遇到的文化体验（即触发事件）的特征。参与文化触发事件成为中心类别。在第二项研究中，我们使用了研究1中文化触发事件的紧急定义，对130名员工进行了培训。具体而言，在对一系列跨文化触发事件进行了重复培训之后，我们预测并发现了文化智能的提高和民族中心主义的降低。在国际工作任务中有经验的人。两项研究的发现共同为国际沉浸式体验提供了创新且可行的补充，以发展文化智能，并为我们在瞬息万变的全球市场中的组织提供了有用的工具。

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