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首页> 外文期刊>The Academy of Management Perspectives >STANDING IN ANOTHER'S SHOES: HOW AGENTS MAKE LIFE-AND-DEATH DECISIONS FOR THEIR PRINCIPALS
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STANDING IN ANOTHER'S SHOES: HOW AGENTS MAKE LIFE-AND-DEATH DECISIONS FOR THEIR PRINCIPALS

机译：站在他人的鞋子上：代理商如何决定其生死攸关的决定

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摘要

A growing literature addresses the poor fit of classic agency theory to management settings. For example, where classic theory considers discretion the avenue through which agents exercise self-interest at the expense of their principals, alternative perspectives identify discretion as the reason some principals enter an agency relationship in the first place to take advantage of agent expertise and to respond to uncertain contingent events. This paper examines relationships in which agents enjoy considerable discretion and have limited, conflicting, or ambiguous guidance from their principals, characteristic of many governance and organizational settings and professional relationships. It draws on observational research in two intensive care units, where principals (patients) lack capacity to specify their objectives and cannot control, monitor, incentivize, converse with, or fire the agent charged with making life-and-death medical decisions on their behalf. Observing agents at the bedside provides a rare opportunity to understand in real time how agents fashion appropriate actions to take on behalf of principals with whom they cannot communicate and who rarely gave them sufficient guidance. Managers not infrequently must act for another without clear or authoritative direction. Insights from the study of medical decision-makers inform diverse literatures that feature extreme delegation to the agent.
机译：越来越多的文献报道了经典代理理论与管理环境之间的差劲。例如，经典理论认为酌处权是代理人以牺牲其委托人为代价行使自身利益的途径，而另类观点则将酌处权确定为某些委托人首先进入代理人关系以利用代理人的专业知识并做出回应的原因。不确定的或有事件。本文研究了代理人享有很大的自由裁量权，并从其委托人，许多治理和组织机构的特征以及专业关系中获得有限，冲突或含糊指导的关系。它在两个重症监护室中进行观察性研究，其中负责人（患者）缺乏能力来指定其目标，并且无法控制，监视，激励，交谈或解雇代表他们做出生死医疗决定的代理商。在床边观察坐席的人提供了难得的机会，可以实时了解坐席如何以适当的方式代表不能与之沟通，很少给予足够指导的委托人。在没有明确或权威指导的情况下，管理人员必须经常为他人行事。从医学决策者的研究中得出的见解丰富了以极端委托代理人为特征的各种文献。

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