Librarians track everything: What about the troubleshooting statistics?

Erin Crane

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Librarians track everything: What about the troubleshooting statistics?

机译：图书馆员会追踪一切：故障排除统计信息如何？

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E-resources librarians everywhere can attest to the fact that troubleshooting e-resources is an important, time consuming part of the job. These librarians (and their staff if they have any) handle error reports, investigate e-resource problems, liaise with vendors and institutional IT departments, communicate to users concerning errors and resolutions, perform technical support with users, and more. Despite the significance of this duty, however, the options for tracking this data are limited.

机译：各地的电子资源图书馆员都可以证明，对电子资源进行故障排除是一项重要且耗时的工作。这些图书馆员（及其员工，如果有的话）处理错误报告，调查电子资源问题，与供应商和机构IT部门联系，就错误和解决方案与用户进行沟通，与用户进行技术支持等。尽管此职责很重要，但是，跟踪此数据的选项仍然有限。

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来源
《Acquisitions librarian》 |2016年第3期|193-195|共3页
作者
Erin Crane;
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作者单位

E-Resources and Instruction, Germanna Community College;

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正文语种 eng
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1. Tracking Down the Problem: The Development of a Web-Scale Discovery Troubleshooting Workflow [J] . Todd Enoch The Serials Librarian . 2018,第1a4期

机译：跟踪问题：Web规模发现故障排除工作流程的开发
2. Report on NASIG Webinar: Tracking Down the Problem: The Development of a Web-Scale Discovery Troubleshooting Workflow [J] . Slutskaya Sofia A. NASIG Newsletter . 2018,第1期

机译：NASIG网络研讨会报告：跟踪问题：Web规模发现故障排除工作流程的开发
3. Troubleshooting Air Flow Measuring Stations (Variable Volume Systems with Fan Tracking) [J] . W.B. Whitt TAB Journal . 2006,第Win期

机译：对气流测量站进行故障排除（带风扇跟踪的可变体积系统）
4. Model-based Tracking and Hybrid Force/Vision Control for the UJI Librarian Robot [C] . M. Prats, P. J. Sanz, A. P. del Pobil IEEE/RSJ International Conference on Intelligent Robots and Systems . 2005

机译：基于模型的跟踪和UJI图书管理机器人的混合力/视觉控制
5. Computational and Statistical Fitting of Particle Tracking Simulation on Oseen Vortex [D] . Lee, Isabelle. 2017

机译：Oseen涡旋上粒子跟踪模拟的计算和统计拟合
6. Statistics for Library Decision Making: A Handbook and Descriptive Statistical Techniques for Librarians [O] . Prudence Ward Dalrymple 1990

机译：图书馆决策的统计数据：图书馆员的手册和描述性统计技术
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Librarians track everything: What about the troubleshooting statistics?

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