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THE SERVICE FACTOR

机译:服务因素

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Airline customers are expressing their concerns about aftermarket support as deliveries of new-generation aircraft and engines ramp up and encounter related entry-into-service problems and delays. That's the main conclusion from the 2019 AeroDy-namic Advisory aftermarket customer satisfaction survey, the second to be conducted jointly with ATW. A total of 311 qualified respondents at 138 airlines worldwide were asked to rate the aftermarket services of suppliers of aircraft, engines, mechanical/electrical equipment, avionics, cabins and inflight entertainment equipment (including Wi-Fi services), and nacelle and thrust reversers.
机译:航空公司客户正在担心售后市场的支持,作为新一代飞机的交付,引擎加速并遇到相关的进入服务问题和延误。这是2019年Aerody-Namic咨询售后市场客户满意度调查的主要结论,第二个与ATW共同进行。全球138个航空公司共有311名合格受访者评估航空器,发动机,机械/电气设备,航空电子设备,客舱和机械娱乐设备(包括Wi-Fi服务)和机舱和推力逆转器的售后市场服务。

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