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首页> 外文期刊>Baltic Journal of Management >Building trust in project-stakeholder relationships
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Building trust in project-stakeholder relationships

机译：建立与项目利益相关者关系的信任

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摘要

Purpose – The purpose of this study is to investigate how trust can be built in a relationship between a project and its stakeholders. Design/methodology/approach – The empirical data are based on a qualitative case study with in-depth interviews following a semi-structured approach. A Norwegian project, the new opera house, is studied. This is a large public construction project, with a great deal of media and public attention by Norwegian society. Findings – The study results show that trust is built in a project-stakeholder relationship by improving communication skills, behaving reliably, showing commitment, being sincere, benevolent and competent, obtaining and acting with integrity, working towards reaching project milestones and establishing common goals. Research limitations/implications – Future research should investigate other scenarios, types of projects, cultures and countries, so that these findings may be generalized. Practical implications – This research concludes that trust is important for building a well-functioning business relationship. Trust can be seen as a result of good project-stakeholder relations, and trust is reciprocal. Trust is something that must be earned, and it can be easily lost. Originality/value – How to build trust in project-stakeholder relationships is studied in this research paper.
机译：目的–本研究的目的是研究如何在项目及其利益相关者之间的关系中建立信任。设计/方法/方法–经验数据基于定性的案例研究，采用半结构化方法进行了深入访谈。研究了挪威的一个项目，即新的歌剧院。这是一个大型的公共建设项目，受到挪威社会的广泛媒体和公众关注。结果–研究结果表明，信任通过改善沟通技巧，表现可靠，表现出承诺，真诚，仁慈和能干，诚实正直地行事，努力达到项目里程碑和建立共同目标而建立在项目－利益相关者关系中。研究的局限性/含意–未来的研究应调查其他情况，项目类型，文化和国家，以便将这些发现概括化。实际意义–这项研究得出结论，信任对于建立良好运作的业务关系很重要。信任可以看作是良好的项目－利益相关者关系的结果，而信任是对等的。信任是必须赢得的东西，它很容易失去。原创性/价值–本文研究了如何在项目与利益相关者之间建立信任关系。

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