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The role of trust in project-stakeholder relationships: a study of a construction project

机译:信任在项目与利益相关者关系中的作用:对建设项目的研究

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In construction projects, it is vital to build good relationships with the stakeholders who are identified as being the most crucial for the end results. One issue that is highlighted as particularly important for building good project-stakeholder relationships is trust. The purpose of this paper is to address the role of trust in the relationship between a construction project and its stakeholders. This paper presents an empirical study that is based on in-depth interviews that follow a semistructured approach. A Norwegian project, the New Opera House, is studied. The New Opera House is a major public construction project with a great deal of attention from the media and the public in Norway. Our results clearly show that trust plays an important role in building well-functioning relationships in a construction project. The responses from the interviews emphasise that trust has a positive impact on the interactions and communications in the relationship.
机译:在建设项目中,与最终利益相关者建立良好的关系至关重要,这些利益相关者被认为对最终结果至关重要。对建立良好的项目-利益相关者关系特别重要的一个问题是信任。本文的目的是解决信任在建设项目与其利益相关者之间的关系中的作用。本文提出了一项基于半结构化方法的深度访谈的实证研究。研究了挪威的一个项目,即新歌剧院。新歌剧院是挪威的一项重大公共建设项目,受到了媒体和公众的极大关注。我们的结果清楚地表明,信任在建设项目中建立良好关系的过程中起着重要作用。访谈的答复强调,信任对关系中的互动和沟通产生积极影响。

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