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Exploring users' experiences of using personal cloud storage services: a phenomenological study

机译：探索用户使用个人云存储服务的体验：现象学研究

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摘要

Recently, cloud computing has attracted great attention for both personal and organisational usages. Despite a large number of research conducted about cloud adoption, little is known about how users practically experienced the usage and adoption of Personal Could Storage Service (PCSSs) particularly in the context of developing countries. To address this gap, this paper seeks a clear understanding of how participants have profoundly experienced and perceived PCSSs to obtain worthwhile insights towards the essence of PCSSs' adoption as a multifaceted phenomenon. Applying the interpretive phenomenology as a research method, required data were collected by conducting semi-structured interviews with 12 experienced participants. The results reveal that users' intentions to adopt PCSSs are highly influenced by three emerged themes, including demand-side factors, supply-side factors, and institutional factors. Concerning the demand-side factors, the paper demonstrates how user-centric aspects work in favour of PCSSs' adoption. As to the supply-side factors, this research promotes an understanding of how the participants have perceived tangible and non-tangible features of PCSSs as a determinant of the adoption. Regarding the formal and informal institutions, remarkable roles of regulatory environments and culture are highlighted, respectively. The theoretical and practical implications of this study are discussed for both academia and practitioners.
机译：最近，云计算在个人和组织用途方面都引起了极大的关注。尽管进行了大量有关采用云的研究，但对于用户在实践中如何实际体验和使用个人可存储存储服务（PCSS）知之甚少，特别是在发展中国家的情况下。为了解决这一差距，本文寻求对参与者如何深刻体验和感知PCSS的清晰理解，以获取关于PCSS被采用为多方面现象的本质的有价值的见解。运用解释现象学作为研究方法，通过与12位有经验的参与者进行半结构化访谈，收集了所需的数据。结果表明，用户采用PCSS的意图受到三个新兴主题的强烈影响，这三个主题包括需求方因素，供应方因素和制度因素。关于需求方面的因素，本文演示了以用户为中心的方面如何支持PCSS的采用。关于供应方面的因素，本研究促进了对参与者如何将PCSS的有形和非有形特征视为采用的决定因素的理解。关于正式和非正式机构，分别强调了监管环境和文化的重要作用。这项研究的理论和实践意义对学术界和从业者都进行了讨论。

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