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Design-inclusive UX research: design as a part of doing user experience research

机译：包含设计的UX研究：设计是进行用户体验研究的一部分

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摘要

Since the third wave in human-computer interaction (HCI), research on user experience (UX) has gained momentum within the HCI community. The focus has shifted from systematic usability requirements and measures towards guidance on designing for experiences. This is a big change, since design has traditionally not played a large role in HCI research. Yet, the literature addressing this shift in focus is very limited. We believe that the field of UX research can learn from a field where design and experiential aspects have always been important: design research. In this article, we discuss why design is needed in UX research and how research that includes design as a part of research can support and advance UX design practice. We do this by investigating types of design-inclusive UX research and by learning from real-life cases of UX-related design research. We report the results of an interview study with 41 researchers in three academic research units where design research meets UX research. Based on our interview findings, and building on existing literature, we describe the different roles design can play in research projects. We also report how design research results can inform designing for experience methodologically or by providing new knowledge on UX. The results are presented in a structured palette that can help UX researchers reflect and focus more on design in their research projects, thereby tackling experience design challenges in their own research.
机译：自从第三次人机交互（HCI）浪潮以来，关于用户体验（UX）的研究在HCI社区中得到了发展。重点已从系统的可用性要求和措施转向经验设计指南。这是一个很大的变化，因为传统上设计在HCI研究中并未发挥重要作用。然而，解决这一焦点转移的文献非常有限。我们认为，UX研究领域可以向设计和经验方面一直很重要的领域学习：设计研究。在本文中，我们讨论了为什么UX研究需要设计，以及将设计作为研究的一部分的研究如何支持和推进UX设计实践。我们通过调查包含设计的用户体验研究的类型并从与用户体验相关的设计研究的实际案例中学习来做到这一点。我们报告了三个研究单位中41位研究人员的访谈研究结果，其中设计研究与UX研究相遇。根据我们的访谈结果，并基于现有文献，我们描述了设计在研究项目中可以发挥的不同作用。我们还报告了设计研究结果如何通过方法论或通过提供关于UX的新知识来指导设计经验。结果以结构化的调色板显示，可以帮助UX研究人员在其研究项目中反思和更多地关注设计，从而解决他们自己的研究中遇到的设计挑战。

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