'Bowing from the heart': an investigation into discourses of professionalism and the work of caring for students in further education

Jocelyn Robson; Bill Bailey

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'Bowing from the heart': an investigation into discourses of professionalism and the work of caring for students in further education

机译：“发自内心的震撼”：对专业化话语和照顾学生的继续教育的调查

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Since their incorporation in 1993, further education (FE) colleges in England have been responsible for their own staffing and, faced with funding constraints as well as recruitment and retention targets, some have introduced a new category of staff referred to here as 'learning support workers' (LSWs). Though their employment conditions and specific duties vary considerably, LSWs' work often includes providing individual care for students. In this small-scale study, using semi-structured interviews, the perceptions of some teachers and LSWs about the nature of their relationships with each other and with students are investigated. The study is set broadly in the context of debates about the impact of public sector reform on FE colleges and teachers. A discourse analysis approach is adopted in discussion of the data. The authors conclude that although they are differently positioned in relation to traditional discourses of professionalism, both teachers and LSWs are perceived to be carrying out what Hochschild termed 'emotional labour'. The contradictory nature of emotional labour is also highlighted. Some of the implications of employing a new group of workers in FE are discussed.

机译：自从1993年成立以来，英格兰的继续教育（FE）学院一直负责自己的人员配备，并且由于资金拮据以及招聘和保留目标，一些学院引入了一种新的人员类别，在这里称为“学习支持”工人（LSW）。尽管他们的就业条件和具体职责相差很大，但LSW的工作通常包括为学生提供个人照顾。在这项小规模的研究中，使用半结构化访谈，调查了一些教师和LSW对彼此之间以及与学生之间的关系的本质的看法。这项研究是在有关公共部门改革对富裕学院和教师的影响的辩论的背景下进行的。在讨论数据时采用话语分析方法。作者得出的结论是，尽管在传统专业话语方面他们的定位不同，但教师和LSW都被认为正在执行Hochschild所谓的“情感劳动”。还强调了情感劳动的矛盾本质。讨论了在FE中雇用一组新工人的一些含义。

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《British Educational Research Journal》 |2009年第1期|99-117|共19页
作者
Jocelyn Robson; Bill Bailey;
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作者单位

Institute for Policy Studies in Education, London Metropolitan University, UK;

University of Greenwich, UK;

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'Bowing from the heart': an investigation into discourses of professionalism and the work of caring for students in further education

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