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首页> 外文期刊>Building and Environment >Global comfort and indoor environment quality attributes for workers of a hypermarket in Southern Italy
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Global comfort and indoor environment quality attributes for workers of a hypermarket in Southern Italy

机译：意大利南部一家大型超市工人的全球舒适度和室内环境质量属性

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The paper investigates the interactions between global satisfaction for workers in hypermarkets and the different attributes that contribute to it. Thermal, acoustical, visual, and air quality conditions were investigated through both subjective and objective measures carried out in a hypermarket in Southern Italy. Questionnaires were collected over a two-years time span. Simultaneously, measurements of the main objective descriptors of indoor quality were carried out. The study took advantage of different statistical techniques, including factor analysis, multiple linear regression analysis, and nonlinear methods based on Kano's satisfaction model. Factor analysis pointed out the existence of two main groups of dissatisfied. The first one gave greater relevance to visual, and acoustic aspects while being neutral towards thermal aspects. Conversely, the second group was more influenced by lack of thermal comfort and presence of local discomfort, while showing indifference towards visual and acoustic aspects. Application of Kano's model showed that thermal local discomfort and IAQ were considered "basic" aspects (i.e. they have negative effect on global satisfaction when they underperform), while acoustic comfort was considered a "bonus" aspect, capable to improve overall rating when it performed well. Visual and thermal comfort, had a mostly linear influence on global satisfaction but also proved to have the highest impact. (C) 2015 Elsevier Ltd. All rights reserved.
机译：本文研究了大卖场工人的全球满意度与促成这种满意度的不同属性之间的相互作用。通过在意大利南部的一家大型超市中进行的主观和客观测量，研究了热，声，视觉和空气质量状况。在两年的时间范围内收集问卷。同时，对室内质量的主要客观指标进行了测量。该研究利用了不同的统计技术，包括因素分析，多元线性回归分析和基于Kano满意度模型的非线性方法。因子分析指出存在两个主要的不满意群体。第一个在视觉和声学方面具有更大的相关性，而对热方面则保持中立。相反，第二组受缺乏热舒适性和局部不适感的影响更大，而对视觉和听觉方面则无动于衷。 Kano模型的应用表明，局部热不适和IAQ被认为是“基本”方面（即，当表现不佳时它们会对整体满意度产生负面影响），而声学舒适被认为是“奖励”方面，能够在执行时提高总体评分好。视觉和热舒适度对总体满意度几乎没有线性影响，但事实证明影响最大。 （C）2015 Elsevier Ltd.保留所有权利。

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