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An analytical method to evaluate facility management services for residential buildings

机译：一种评估住宅设施管理服务的分析方法

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Besides constructed quality and environmental quality, the quality of facilities in residential buildings is influential to the living quality of numerous residents there. The functional quality of the facilities, in turn, is dependent on the quality of their operation and management. A review of the relevant literature and a focus group discussion with Facility Management (FM) practitioners, which were parts of the study reported here, unveiled that prior performance evaluation studies focussed on assessing the outcome of FM services whereas an analytical method suitable for holistic evaluation of the services is lacking. An interview survey with 297 users of a typical residential estate in Hong Kong was carried out to solicit their perceived levels of importance and performance of FM services. The responses were tested using the Analytical Hierarchy Process (AHP) to isolate those with inconsistent judgments, followed by computing the weightings for various aspects of FM services based on the consistent responses. The calculation of a weighted performance score for benchmarking purposes and a critical evaluation of the cost-effectiveness of FM services, which are crucial for achieving a quality and sustainable built envi-ronment, are illustrated.
机译：除了建筑质量和环境质量外，住宅建筑物的设施质量还影响着那里许多居民的生活质量。设施的功能质量又取决于其运营和管理的质量。回顾了相关文献并与设施管理（FM）从业人员进行了焦点小组讨论，这是本文报告的研究的一部分，揭示了先前的绩效评估研究着重于评估FM服务的结果，而分析方法则适合进行整体评估缺乏服务。我们对297个香港典型住宅区的用户进行了访谈调查，以征询他们对调频服务的重要性和性能的感知水平。使用层次分析法（AHP）对响应进行了测试，以隔离判断不一致的响应，然后根据一致的响应计算FM服务各个方面的权重。说明了用于基准测试目的的加权性能得分的计算以及对FM服务的成本效益的严格评估，这对于实现高质量和可持续的建筑环境至关重要。

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