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Customers' satisfaction with water supply service in the Gaza Strip

机译：客户对加沙地带供水服务的满意度

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摘要

Water scarcity in the Gaza Strip forms a real crisis for people in this area. The ground water is the main resource for domestic use in the Gaza Strip. This resource suffers from rapid decline in both quality and quantity. This paper aims at investigating the customers' attitude regarding their satisfaction with water supply service in the Gaza trip. Seven hundred and sixty questionnaires were distributed among the subscripted households in the governorates of the Gaza Strip and 609 of them were used in data. The results of this study indicate that most of the respondents were not satisfied with water supply service concerning water quality, quantity, and continuity. It is recommended that an improvement of quality and quantity of the water supply service in the Gaza Strip should be carried out by the Palestinian Water Authority in cooperation with the municipalities.
机译：加沙地带的水资源短缺对该地区的人们构成了真正的危机。地下水是加沙地带供家庭使用的主要资源。该资源的质量和数量均迅速下降。本文旨在调查客户在加沙之旅中对供水服务满意度的态度。在加沙地带各省的被征用住户中分发了760份问卷，其中609份用于了数据。这项研究的结果表明，大多数受访者对水质，水量和连续性的供水服务不满意。建议巴勒斯坦水务局与各市政府合作改善加沙地带供水服务的质量和数量。

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