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Integrating lean and visual management in facilities management using design science and action research

机译：使用设计科学和行动研究将精益和可视化管理集成到设施管理中

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Purpose - The purpose of this paper is to create a value-based facilities management (FM) workplace by integrating lean principles, lean concepts, and specifically visual management technologies to improve efficiency, transparency, and value in the built environment. Design/methodology/approach - The original research methodology used design science research framework with an action research (AR) approach. The chosen qualitative research methods included questionnaires, unstructured and semi-structured interviews, and participatory observation in action. Findings - The facilities asset management department needs to align itself more strategically with organization leadership by understanding core business values, mission, and vision. It is essential they become a partner in creating a value-based contribution to the organizations bottom line and strategic plan. This can be established by embracing lean principles, concepts, and visual technologies, strategically linking the FM and asset management department to the organization holistically. The research acknowledged that a lean visual workplace management system could be introduced in facilities asset management with success. The findings suggest that change management should form part of the lean journey. Research limitations/implications - The original research was limited in scope to one UK university estates and property services department's lean journey and their third party outsourced FM service provider. Originality/value - By using the visual workplace management system to integrate lean and visual management technologies in FM asset management systems value-based FM services and recognition from the C-suite will be achieved. Additionally, a new design science framework with an AR approach was developed as a research method.
机译：目的-本文的目的是通过整合精益原则，精益概念，特别是可视化管理技术来创建基于价值的设施管理（FM）工作场所，以提高建筑环境中的效率，透明度和价值。设计/方法/方法-最初的研究方法是将设计科学研究框架与行动研究（AR）方法结合使用。选择的定性研究方法包括问卷调查，非结构化和半结构化访谈以及参与式观察。调查结果-设施资产管理部门需要通过了解核心业务价值，使命和愿景来更战略性地使其与组织领导者保持一致。他们必须成为合作伙伴，为企业的底线和战略计划创造基于价值的贡献。这可以通过采用精益原则，概念和可视技术，从策略上将FM和资产管理部门与组织整体联系起来来建立。研究承认，精益的可视化工作场所管理系统可以成功地引入设施资产管理中。研究结果表明，变更管理应成为精益之旅的一部分。研究的局限性/意义-最初的研究仅限于一个英国大学房地产和物业服务部门的精益之旅，以及他们的第三方外包FM服务提供商。原创性/价值-通过使用可视化工作场所管理系统将精益和可视化管理技术集成到FM资产管理系统中，将实现基于价值的FM服务，并获得最高管理层的认可。此外，开发了一种采用AR方法的新设计科学框架作为研究方法。

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