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Dynamic Activities for Managing an IS-Enabled Organizational Change

机译：管理基于IS的组织变更的动态活动

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The interpretive grounded theory (GT) study analyses information system (IS) enabled organizational change in two private sector organizations. These two organizations, who are long term partners, were developing a new IS product to divergent markets. The data was gathered through 15 interviews, conducted at the phase of initial rollouts. The findings focus on the results of the theoretical coding phase in which selective codes, referred to as change management activities, are related to each other. As a theoretical contribution, the dynamic structure presents how the change management activities appear differently, depending on a set of choices. Several paradoxical situations stemmed from inconsistencies and/or tensions, because the choices did not support the targeted change management activities. The study thus proposes that there is an increasing demand to analyze the sources of paradoxical situations. Paradoxical situations in these five opposing forces were identified: long term vs. short term, macro vs. micro, past vs. future, centralized vs. distributed, and control vs. trust/self-organization. Some paradoxical situations arose because of the nature of the trust-based IS partnership, while others were socially constructed as a result of unintended consequences of actions in relation to the strategic goals. Managerial efforts are increasingly required for identifying paradoxical situations at an early stage and for considering the right balance for the opposing forces in the dynamic IS change process.
机译：解释性扎根理论（GT）研究分析了信息系统（IS）在两个私营部门组织中促成的组织变革。这两个组织是长期合作伙伴，他们正在开发新的IS产品以适应不同的市场。数据是通过15次面试收集的，这些面试是在初始部署阶段进行的。这些发现集中在理论编码阶段的结果上，在该阶段中，选择性代码（称为变更管理活动）相互关联。作为理论上的贡献，动态结构展示了变更管理活动如何根据一组选择而出现不同的外观。由于不一致和/或紧张，导致一些自相矛盾的情况，因为这些选择不支持有针对性的变更管理活动。因此，这项研究提出，越来越需要分析矛盾情况的来源。确定了这五个对立力量中的悖论情况：长期与短期，宏观与微观，过去与未来，集中与分散，控制与信任/自我组织。由于基于信任的IS伙伴关系的性质，出现了一些自相矛盾的情况，而另一些情况则是由于与战略目标有关的行动的意外后果而在社会上构建的。在早期阶段识别矛盾的情况并在动态IS变更过程中考虑对立力量的正确平衡时，越来越需要管理方面的努力。

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