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Key factors that improve knowledge-intensive business processes which lead to competitive advantage

机译：改善知识密集型业务流程并带来竞争优势的关键因素

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Purpose The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes. Design/methodology/approach This study uses survey data from 113 leading Italian companies. To test the structural relations of the research model the authors used the partial least square (PLS) method. Findings Results show that work design and training have a positive direct impact on creative problem-solving process while organizational culture has a positive impact on both creative problem-solving process and its outcomes. Finally creative problem-solving process has a strong direct impact on its outcomes and this, in turn, on firms' competitiveness.
机译：目的本文的目的是对创新解决问题及其结果的知识密集型过程进行实证测试。设计/方法/方法本研究使用来自113家意大利领先公司的调查数据。为了检验研究模型的结构关系，作者使用了偏最小二乘（PLS）方法。结果表明，工作设计和培训对创造性的问题解决过程具有积极的直接影响，而组织文化对创造性的问题解决过程及其结果都具有积极的影响。最后，创造性的解决问题的过程对其结果有直接的强烈影响，进而对公司的竞争力也有直接的影响。

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