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Process owners in business process management: a systematic literature review

机译：业务流程管理中的流程所有者：系统的文献综述

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Purpose The purpose of this paper is to determine the state-of-the-art in research on process owners, a key role within business process management and process governance, and thus to increase our understanding of the role of process owners. Design/methodology/approach The author conducts a systematic literature review of research shedding light on the role of process owners. The review includes 100 academic papers and 10 books on BPM. Findings Findings from the review demonstrate the significance of appointing process owners and showcase process owners' role and responsibilities, as well as obstacles to and enablers of effective process ownership. Originality/value Based on the findings from the review, the author proposes a comprehensive framework on process ownership. The review provides a knowledge base for future research to build upon and can serve as a guide for practitioners. The review also identifies several research gaps and opportunities for future research.
机译：目的本文的目的是确定有关流程所有者的最新技术，这是业务流程管理和流程治理中的关键角色，从而加深我们对流程所有者角色的理解。设计/方法论/方法作者对系统研究进行了系统的文献综述，以阐明过程所有者的作用。该评论包括100篇BPM学术论文和10本书。调查结果调查结果显示了任命流程所有者的重要性，并展示了流程所有者的角色和责任，以及有效流程所有权的障碍和促成因素。独创性/价值基于审查的结果，作者提出了有关流程所有权的全面框架。该评论为将来的研究提供了知识库，并可以作为从业人员的指南。审查还确定了一些研究空白和未来研究的机会。

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