Building Business Around Customers: Know Thy Customer

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Building Business Around Customers: Know Thy Customer

机译：围绕客户建立业务：了解您的客户

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Focusing on customers: it's one of the most powerful ways for businesses to boost their bottom line. A recent multi-industry study by the Wharton School, for instance, showed that reducing customer attrition by just 5% to 10% could increase annual profits by as much as 75%. And a survey by IBM found that the most important ingredient in the financial success of companies, registering twice the impact of product innovation and three times the impact of the firm's cost position, is customer relationships.

机译：关注客户：这是企业提高利润的最有效方法之一。例如，沃顿商学院最近进行的一项跨行业研究表明，将客户流失率降低5％至10％，可以将年度利润提高多达75％。 IBM进行的一项调查发现，客户关系是影响公司财务成功的最重要因素，其产品创新影响和公司成本状况影响的影响分别是其两倍和三倍。

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《Business week》 |2005年第3950期|p.8|共1页
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中图分类贸易经济;世界经济问题;
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专利

1. Building business around customers:Let Customers Lead the Way [J] . Business week . 2005,第3955期

机译：以客户为中心开展业务：让客户带路
2. Fleet Team turns merchant into customer hero New Comdata Vfeb-based program empowers fleet managers while building customer loyalty,incremental business [J] . Modern Tire Dealer Group Modern Tire Dealer . 2005,第10期

机译：舰队团队将商户变成客户英雄基于Comdata Vfeb的新计划赋予舰队经理权力，同时建立了客户忠诚度，增量业务
3. Know Thy Customer, and Other Keys to Business Growth [J] . Tip Tipton Dairy Field . 2005,第11期

机译：了解您的客户以及业务增长的其他关键
4. Continuous Improvement: Know Thy Customer: Customer RelationshipManagement Pays [C] . David Shaffer IPC Printed Circuits Expo, APEX and Designers Summit 2004 . 2004

机译：持续改进：了解您的客户：客户关系管理付出了代价
5. To accept or reject a customer's business? The interaction of customer quantitative merit, customer reputation and the decision-maker's need for discretion. [D] . Bone, Sterling Allen. 2006

机译：接受还是拒绝客户的业务？客户定量价值，客户声誉和决策者对决策权的相互作用。
6. Examining the Relationship of Online Social Networking Sites’ Activities Customers’ Brand Choice and Brand Perception in Health-Related Businesses [O] . Mehrab Nazir, Jian Tian, Iftikhar Hussain, 2020

机译：检查在线社交网站活动客户品牌选择的关系与健康有关的业务的品牌认知
7. Vevőértékelés egyéni és szervezeti vásárlók esetébenudAz ajánlással szerzett ügyfelek jellemzői és hatásuk a vevőértékre szervezetközi viszonylatban = Customer evaluation of individual and organisational buyers. Characteristics of customers acquired through recommendation and their impact on customer value in a business-to-business context [O] . Neumann-Bódi Edit 2012

机译：个人和组织客户的客户评估 ud在组织间环境中通过推荐获得的客户的特征及其对客户价值的影响=对个人和组织购买者的客户评估。通过推荐获得的客户的特征及其在企业对企业环境中对客户价值的影响

Building Business Around Customers: Know Thy Customer

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