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Barriers and risks of Mobility-as-a-Service (MaaS) adoption in cities: A systematic review of the literature

机译:在城市采用的流动性和服务(MAA)采用的障碍和风险:对文献的系统审查

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摘要

There is a growing demand, across the globe, for smart mobility solutions to reduce negative social, environmental and economic externalities of private automobile travel. Mobility-as-a-Service (MaaS) is an integrated system that through a single online interface enables commuters to plan, book, and pay for trips which utilise a range of mobility providers. MaaS has a unique characteristic to provide a system into which new service options can be integrated with traditional transportation modes. This makes MaaS a potential alternative to private vehicle ownership, and a means to overcome some of the negative externalities associated with automobile dependency. To realise this potential, many cities have implemented-or are in the process of implementing-MaaS trials to better understand how this service will function within cities. This paper utilises a systematic literature review to extract insights, and develops a conceptual framework to identify barriers and risks related to MaaS adoption in cities. The study findings reveal that: (a) the desired MaaS outcomes are associated with reduced vehicle kilometres travelled, increased trip awareness, reduced parking, reduced vehicle ownership, and improved social equity; (b) MaaS supply side barriers include public private cooperation, business support, service coverage, shared vision, and data and cyber security; (c) MaaS demand side barriers are its lack of appeal to older generations, public transport users, and private vehicle users, the attractiveness of the digital platform, and user willingness-to-pay.
机译:全球需求不断增长,智能移动解决方案,以减少私营汽车旅行的负面社会,环境和经济外部性。 Mopility-As-Service(MAAS)是一个集成系统,通过单个在线界面,可以为推进者进行计划,预订和支付利用一系列移动提供者的旅行。 MAAS具有独特的特点,可以提供一种新的服务选项可以与传统的运输方式集成到哪种系统中。这使得MAA成为私人车辆所有权的潜在替代品,以及克服与汽车依赖相关的一些负面的外部性的手段。为了实现这一潜力,许多城市已经实施 - 或者正在实施MaaS试验,以更好地了解这项服务如何在城市内运作。本文利用系统文献综述来提取洞察力,并开发概念框架,以确定与MAA在城市采用相关的障碍和风险。研究结果表明:(a)所需的MAAS结果与行驶的车辆千米,行程意识增加,减少停车,减少的车辆所有权和改善的社会公平有关; (b)MAAS供应侧障碍包括公共私人合作,业务支持,服务覆盖,共享愿景和数据和网络安全; (c)MAAS需求侧面障碍是其缺乏对旧代,公共交通用户和私人车辆用户的吸引力,数字平台的吸引力以及用户愿意付费。

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