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Literature review of the situation research faces in the application of ITIL in Small and Medium Enterprises

机译：中小企业ITIL应用现状研究面临的文献综述

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This paper carries out a review of the issues that Small and Medium Enterprises (SMEs) face when trying to ensure their alignment with Information Technology Infrastructure Library (ITIL) guidelines. It is well-known that SMEs experience different challenges to those experienced by Large Enterprises, however their demands are the same as larger companies. Given that they have less labor and technological resources, they must optimize their service levels and adapt the activities of their IT departments to the needs of the company without negatively impacting service commitments. In this context our main objective is to establish a complete review concerning the important information that exists in relation to ITIL and its use in Small and Medium Enterprises, evaluating methods for the collection of evidence and analysis. For this reason we have conducted a systematic literature review with the automated search in the range 2007-2015 which has led us to identify thirty-nine articles of relevance. It is noted that although it was initially expected that there might be enough information that would help us validate and interpret the way that ITIL functions for Small and Medium Enterprises, the reality is that there are not many publications of relevance that deal with the topic of ITIL and SMEs.
机译：本文对中小企业（SME）在尝试确保其与信息技术基础结构库（ITIL）指南保持一致时面临的问题进行了回顾。众所周知，中小企业所面临的挑战与大企业所经历的挑战不同，但是它们的要求与大企业相同。由于他们的劳动力和技术资源较少，因此他们必须优化服务水平，并使IT部门的活动适应公司的需求，而又不会对服务承诺产生负面影响。在这种情况下，我们的主要目标是对与ITIL有关的重要信息及其在中小企业中的使用进行全面审查，评估证据收集和分析的方法。因此，我们对2007-2015年的自动搜索进行了系统的文献综述，从而使我们确定了39篇相关文章。需要指出的是，尽管最初预期可能会有足够的信息可以帮助我们验证和解释ITIL在中小型企业中的作用方式，但现实情况是，与之相关的出版物并不多。 ITIL和中小型企业。

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