Structural equation modelling of organizational justice and cooperative behaviour in the construction project claims process: contractors' perspectives

AJIBADE AYODEJI AIBINU; FLORENCE YEAN YNG LING; GEORGE OFORI

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Structural equation modelling of organizational justice and cooperative behaviour in the construction project claims process: contractors' perspectives

机译：建设项目索赔过程中组织公正与合作行为的结构方程建模：承包商的观点

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A cooperative attitude is essential for successful teamwork in construction. The levels of conflict and dispute on construction projects are conceptualized as forms of cooperative/uncooperative attitude. A theoretical model demonstrates how conflict intensity, contractors' dispute tendencies and six identified constructs of organizational justice interact with and relate to each other. The model is tested using a structural equation modelling technique with partial least-squares estimation. It uses survey data obtained from 41 contractors regarding their project experience. The results suggest that perceptions about organizational justice either promote or hinder cooperative behaviour in the construction project delivery process. Organizational justice, or at least people's perceptions of it, influenced 38% of conflict intensity levels, and altered 46% of contractors' tendencies to dispute. Perceptions about the quantum of claims approved (favourability of the outcome and the perceived fairness of the outcome) influenced the levels of conflict and dispute. However, the way people are treated (quality of treatment) and the way claims are administered (quality of decision-making) have the largest impact on the model developed. Cooperative behaviour can be promoted on projects by managing construction claims in a proactive manner and by proper implementation of the claims mechanism.

机译：合作的态度对于成功的团队合作至关重要。建设项目中的冲突和争执程度被概念化为合作/不合作态度的形式。一个理论模型说明了冲突的强度，承包商的争端倾向和六种确定的组织正义结构如何相互影响和联系。使用具有最小二乘估计的结构方程建模技术对模型进行测试。它使用从41个承包商获得的有关项目经验的调查数据。结果表明，对组织公正的看法促进或阻碍了建设项目交付过程中的合作行为。组织公正，或至少是人们对组织公正的理解，影响了38％的冲突强度，并改变了46％的承包商的争议倾向。对批准的索赔数量（结果的有利性和结果的公平性）的看法影响了冲突和争议的程度。但是，人员的处理方式（治疗质量）和索赔的处理方式（决策质量）对开发的模型影响最大。通过主动管理施工索赔并适当实施索赔机制，可以促进项目上的合作行为。

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来源
《Construction Management and Economics》 |2011年第6期|p.463-481|共19页
作者
AJIBADE AYODEJI AIBINU; FLORENCE YEAN YNG LING; GEORGE OFORI;
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作者单位

Faculty of Architecture, Building and Planning, The University of Melbourne, Parkville, Melbourne, Victoria 3010 Australia;

Department of Building, National University of Singapore, Building, 4 Architecture Drive, Singapore, 117566 Singapore;

Department of Building, National University of Singapore, Building, 4 Architecture Drive, Singapore, 117566 Singapore;

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正文语种 eng
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关键词
Claims; cooperation; conflict; organizational justice; structural equation model;

机译：索赔;合作;冲突;组织公正;结构方程模型;

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Structural equation modelling of organizational justice and cooperative behaviour in the construction project claims process: contractors' perspectives

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