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The quest for quality in public housing projects: a behaviour-to-outcome paradigm

机译：对公共住房项目质量的追求：从行为到成果的范例

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摘要

This paper investigates the pursuit of quality in public housing projects through the implementation of ISO 9000 in the last decade in Hong Kong. A behaviour-to-performance-to-outcome paradigm is adopted to examine the process of this quality pursuit. The research was carried out in three stages to examine (1) the 'outcome' of the building product as assessed by the occupants by means of post-occupancy evaluation, (2) the 'performance' of the building product by analysing the buildings' defects lists and housing managers' perceptions of residents' feedback, and (3) the 'behaviour' of the contractors by investigating their awareness and adoption of total quality management.
机译：本文通过在过去十年中在香港实施ISO 9000来调查公共住房项目对质量的追求。从行为到绩效再到成果范式被用来检验这种质量追求的过程。该研究分三个阶段进行，以检查（1）占用者通过使用后评估评估的建筑产品的“成果”，（2）通过分析建筑物来评估建筑产品的“性能”。缺陷清单和房屋管理者对居民反馈的看法，以及（3）通过调查承包商的意识和采用全面质量管理来了解承包商的“行为”。

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