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The claims culture: a taxonomy of attitudes in the industry

机译：声明文化：行业态度分类

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摘要

This paper presents an analysis of a familiar aspect of construction industry culture that we have dubbed 'the claims culture'. This is a culture of contract administration that lays a strong emphasis on the planning and management of claims. The principal elements of the analysis are two sets of distinctions. The first comprises economic and occupational orders, referring to two kinds of control that are exercised ov.er the construct ion process; predicated respectively on economic ownership and occupational competence. The second refers to contrasting attitudes towards relationships and problem solving within these orders: respectively 'distributive' and 'integrative'. The concepts of economic and occupational order entail further sub-categories. The various attitudes associated with these categories and sub-categories are described. They are assessed as to their consequences for change initiatives in the industry.
机译：本文对建筑行业文化的一个熟悉方面进行了分析，我们称之为“索赔文化”。这是合同管理的一种文化，它非常重视索赔的计划和管理。分析的主要内容是两组区别。第一类包括经济和职业命令，是指在构建过程中执行的两种控制。分别取决于经济所有权和职业能力。第二种是在这些顺序内分别对“关系”和“解决问题”的态度进行对比：“分配”和“整合”。经济和职业秩序的概念需要进一步的子类别。描述了与这些类别和子类别相关的各种态度。对他们对行业变革计划的后果进行评估。

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