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CafeX Dishes on WebRTC

机译：WebRTC上的CafeX菜肴

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CUSTOMER magazine recently spoke to Sajeel Hussain, vice president of marketing and partner development of CafeX Communications, about the company's offerings in the WebRTC arena, industry trends, and the WebRTC Conference & Expo in Atlanta. Tell us about CafeX. CafeX is a leading provider of real-time customer engagement solutions. CafeX software for WebRTC and mobile collaboration solutions seamlessly connect customers to businesses from within mobile and web applications. We offer powerful developer toolkits and server components that embed existing enterprise communications within applications on smartphones, tablets and desktops, enabling businesses to deliver omni-channel experiences that are characterized by consistent, integrated and personalized customer interactions with -context across multiple channels. Our solutions not only provide high definition voice, video and IM but also Live Assist features such as screen sharing, remote control, document push and annotation, all of which are enabled via two lines of code on either a mobile or a web app. We also offer robust integration with leading contact centers to ensure proper queuing, context passing and routing. CafeX solutions support Android and iOS mobile as well as H.264 and VP8 video including transcoding between traditional H.264 endpoint and VP8 specific browsers. CafeX has deployed its award winning technology solutions through OEM relationships with six global banks and a range of businesses that range from Fortune 100 to medium-sized enterprises.
机译：CUSTOMER杂志最近与CafeX Communications营销副总裁兼合作伙伴开发部副总裁Sajeel Hussain谈到了该公司在WebRTC领域的产品，行业趋势以及在亚特兰大举行的WebRTC Conference＆Expo。告诉我们有关CafeX的信息。 CafeX是实时客户参与解决方案的领先提供商。用于WebRTC的CafeX软件和移动协作解决方案将客户从移动和Web应用程序内部无缝连接到企业。我们提供功能强大的开发人员工具箱和服务器组件，这些组件和工具将现有的企业通信嵌入到智能手机，平板电脑和台式机上的应用程序中，从而使企业能够提供全渠道的体验，这些体验的特点是在多个渠道之间通过-context进行一致，集成和个性化的客户交互。我们的解决方案不仅提供高清语音，视频和IM，而且还提供实时辅助功能，例如屏幕共享，远程控制，文档推送和注释，所有这些都可以通过移动或Web应用程序上的两行代码来启用。我们还提供与领先的联络中心的强大集成，以确保正确的排队，上下文传递和路由。 CafeX解决方案支持Android和iOS移动以及H.264和VP8视频，包括传统H.264端点和VP8特定浏览器之间的转码。 CafeX通过与六家全球银行的OEM关系以及从财富100强到中型企业的一系列业务，部署了屡获殊荣的技术解决方案。

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