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Consumer Trust to a Web Site: Moderating Effect of Attitudes toward Online Shopping

机译:消费者对网站的信任:对在线购物态度的调节作用

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摘要

In this paper, authors suggest a model that reflects the role played by the Web site characteristics and the previous level of satisfaction as determinant factors of trust in the Web site. Also, authors consider the moderating effects of consumers' motives and inhibitors to purchase online. Results show that satisfaction with previous purchases, the Web site security and privacy policies, and service quality are the main determinants of trust. Also, the motives and inhibitors the individuals perceive when buying online determine the type of signals they consider to trust.
机译:在本文中,作者提出了一个模型,该模型反映了网站特征所发挥的作用和以前的满意度(作为对网站信任的决定因素)。此外,作者考虑了消费者动机和抑制因素对在线购物的调节作用。结果表明,对先前购买的满意度,网站安全性和隐私策略以及服务质量是信任的主要决定因素。此外,个人在网上购买时所感知的动机和抑制因素决定了他们认为值得信任的信号类型。

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