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Empirically Testing the Relationship Between End-User Computing Problems and Information Center Success Factors

机译：对最终用户计算问题与信息中心成功因素之间的关系进行经验检验

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摘要

End-user computing (EUC) has been a significant organizational phenomenon for more than two decades and remains critically important with the rapid introduction of new technologies (e.g., client-server architectures, internet and intranet applications). Although EUC is a mature concept, it is apparent that end users do not become independent over time, but instead require additional resources and support. One widely employed support mechanism is the Information Center (IC).This study surveyed the internal auditor and the information systems (IS) director in each of 185 organizations. The internal auditors provided responses on the severity of EUC problems in their organizations, and the IS directors supplied information on their firms' performance on the IC critical success factors (CSFs) proposed by Magal, Carr, and Watson (1988). Results show that stronger IC performance is indeed inversely related to the severity of EUC problems encountered by the organization. Specifically, the study's findings show that to have the greatest impact on EUC problems, IC managers should concentrate on clearly defining the IC's mission; establish standards and controls; monitor, coordinate, and help users prioritize applications development; and be responsive to user requests.
机译：终端用户计算（EUC）在过去的二十多年里一直是一种重要的组织现象，并且随着新技术（例如客户端-服务器体系结构，互联网和Intranet应用程序）的快速引入而仍然至关重要。尽管EUC是一个成熟的概念，但很明显，最终用户不会随着时间的流逝而变得独立，而是需要额​​外的资源和支持。信息中心（IC）是一种广泛使用的支持机制。这项研究对185个组织中的每个组织的内部审计师和信息系统（IS）主管进行了调查。内部审计师对组织中EUC问题的严重性做出了回应，而IS主管则提供了有关公司在Magal，Carr和Watson（1988）提出的IC关键成功因素（CSF）方面的绩效的信息。结果表明，更强大的IC性能确实与该组织遇到的EUC问题的严重程度成反比。具体来说，研究结果表明，为了对EUC问题产生最大的影响，IC经理应集中精力明确定义IC的任务；建立标准和控制；监视，协调并帮助用户确定应用程序开发的优先级；并响应用户的请求。

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