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Virtual Teams versus Face-to-Face Teams: An Exploratory Study of a Web-based Conference System

机译：虚拟团队与面对面团队：基于Web的会议系统的探索性研究

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摘要

Many organizations are forming “virtual teams” of geographically distributed knowledge workers to collaborate on a variety of workplace tasks. But how effective are these virtual teams compared to traditional face-to-face groups? Do they create similar teamwork and is information exchanged as effectively? An exploratory study of a World Wide Web-based asynchronous computer conference system known as Meeting Web™ is presented and discussed. It was found that teams using this computer-mediated communication system (CMCS) could not outperform traditional (face-to-face) teams under otherwise comparable circumstances. Further, relational links among team members were found to be a significant contributor to the effectiveness of information exchange. Though virtual and face-to-face teams exhibit similar levels of communication effectiveness, face-to-face team members report higher levels of satisfaction. Therefore, the paper presents steps that can be taken to improve the interaction experience of virtual teams. Finally, guidelines for creating and managing virtual teams are suggested, based on the findings of this research and other authoritative sources.
机译：许多组织正在组成由地理分布的知识工作者组成的“虚拟团队”，以在各种工作场所任务上进行协作。但是，与传统的面对面小组相比，这些虚拟团队的效率如何？他们是否会建立类似的团队精神，信息交换是否有效？提出并讨论了对基于万维网的异步会议系统的探索性研究，该会议系统称为Meeting Web™。结果发现，在其他可比较的情况下，使用此计算机介导的通信系统（CMCS）的团队无法胜过传统的（面对面）团队。此外，还发现团队成员之间的关系链接对信息交换的有效性做出了重要贡献。尽管虚拟团队和面对面的团队表现出相似的沟通效果，但面对面的团队成员却表示满意程度更高。因此，本文提出了可以采取的改善虚拟团队互动体验的步骤。最后，根据本研究的发现和其他权威资料，提出了创建和管理虚拟团队的指南。

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