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首页> 外文期刊>BMJ Open Quality >A Quality Improvement Project to Reduce the ‘No Show’ rate in a Paediatric Neurology Clinic
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A Quality Improvement Project to Reduce the ‘No Show’ rate in a Paediatric Neurology Clinic

机译：一项质量改善项目，以降低儿科神经病学诊所的“不出现”率

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This quality improvement project aimed to reduce the 9no show9 rate in a paediatric neurology clinic in Qatar.No show, in outpatient clinics, is defined as patients who fail to attend their scheduled clinic appointments. It is one of the targets for improving quality of care. It leads to longer waiting times for patients to be seen in outpatient clinics, and the result is patients missing their important appointments. It also results in a waste of the clinic resources, and physician and other healthcare practitioners9 time.This study was undertaken as part of the CCITP (clinical care improvement training programme). A project team was assembled with coaching support. The department chairman and the appointment system personnel were involved. Baseline and ongoing measures were collected and charted.The baseline no-show rate was identified as 49%. Following three intervention PDSAs, mainly addressing communication and appointment flexibility, the post intervention no-show rate dropped to 18% and was sustained below the target of 25% for two years.Better communication and appointment flexibility can significantly reduce the no-show rate in outpatient clinics.
机译：此质量改善项目旨在降低卡塔尔一家儿科神经内科诊所的9no show9率。门诊诊所中的no show定义为未能参加预定的诊所预约的患者。这是提高护理质量的目标之一。这样会导致更长的等待时间，使得患者无法在门诊就诊，结果是患者错过了重要的约会。这也浪费了临床资源，浪费了医生和其他医疗从业人员9。该研究是CCITP（临床护理改善培训计划）的一部分。一个项目团队在教练的支持下成立。部门主席和任命系统人员参与其中。收集并绘制基线和正在进行的措施，基线未出现率确定为49％。经过三项主要针对沟通和约会灵活性的PDSA干预措施，干预后的缺席率降至18％，并在两年内一直维持在25％的目标以下。门诊诊所。

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