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首页> 美国卫生研究院文献>BMJ Open Quality >A Quality Improvement Project to Reduce the ‘No Show’ rate in a Paediatric Neurology Clinic
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A Quality Improvement Project to Reduce the ‘No Show’ rate in a Paediatric Neurology Clinic

机译：一项质量改善项目以降低儿科神经病学诊所的不出现率

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This quality improvement project aimed to reduce the 'no show' rate in a paediatric neurology clinic in Qatar.No show, in outpatient clinics, is defined as patients who fail to attend their scheduled clinic appointments. It is one of the targets for improving quality of care. It leads to longer waiting times for patients to be seen in outpatient clinics, and the result is patients missing their important appointments. It also results in a waste of the clinic resources, and physician and other healthcare practitioners' time.This study was undertaken as part of the CCITP (clinical care improvement training programme). A project team was assembled with coaching support. The department chairman and the appointment system personnel were involved. Baseline and ongoing measures were collected and charted.The baseline no-show rate was identified as 49%. Following three intervention PDSAs, mainly addressing communication and appointment flexibility, the post intervention no-show rate dropped to 18% and was sustained below the target of 25% for two years.Better communication and appointment flexibility can significantly reduce the no-show rate in outpatient clinics.
机译：此质量改善项目旨在降低卡塔尔儿科神经内科诊所的“不诊症”率。门诊诊症中的“不诊症”是指未能参加预定的诊所预约的患者。这是提高护理质量的目标之一。这会导致更长的等待时间，使得患者在门诊就诊的机会增加，结果是患者错过了重要的约会。这项研究是CCITP（临床护理改善培训计划）的一部分，因此也浪费了临床资源，浪费了医生和其他医疗从业人员的时间。一个项目团队在教练的支持下成立。部门主席和任命系统人员参与其中。收集了基线和进行中的措施并作图，基线未出现率确定为49％。经过三项主要针对沟通和约会灵活性的PDSA干预措施，干预后的缺席率下降到18％，并在两年内一直维持在25％的目标以下。门诊诊所。

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