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首页> 外文期刊>BMC research notes >End - users’ perception of quality of care of children attending children’s outpatients clinics of University of Nigeria Teaching Hospital Ituku - Ozalla Enugu
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End - users’ perception of quality of care of children attending children’s outpatients clinics of University of Nigeria Teaching Hospital Ituku - Ozalla Enugu

机译：最终用户对在尼日利亚大学教学医院Ituku的儿童门诊就诊的儿童的护理质量的看法-Ozalla Enugu

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Background Knowledge of the specific details of end-users actual experiences with health system helps to identify areas for improvement in ways that standardized satisfaction measures are less able to provide in order to save lives, uphold public confidence and trust in healthcare delivery. The aim of the study was to assess the end-users’ perception of the quality of clinical services rendered to children attending paediatric out-patient clinics of University of Nigeria Teaching Hospital, Ituku – Ozalla, Enugu. Methods A cross sectional descriptive study was undertaken using exit point interviewer administered pre-tested/semi-structured questionnaire. Assessment of perception of quality of care was undertaken in three service areas; waiting time, attitude of staff and comfort of the waiting hall. Data was analyzed using SPSS 16.0 and presented as percentages. Chi-square was used to compare means (p? Results A total of 367 respondents were interviewed. Over 50% of them were generally satisfied with overall quality of care. 329 (89.6%) were very satisfied with quality of doctors’ services, while the least satisfaction was with the quality of medical records services 139 (37.9%). Majority of the respondents 197 (53.7%) spent between 3–6 hours for each clinic visit and most of the waiting time spent was in the medical records and consultation. Conclusion The care – givers perception of the general quality of care was adjudged high. However, overall waiting time was perceived to be unsatisfactory. Efforts should be made to reduce the time spent by clients while accessing care in the facility.
机译：背景知识最终用户对卫生系统的实际经验的具体细节的知识有助于以标准化的满意度措施无法提供的方式确定需要改进的方面，以挽救生命，维护公众对医疗保健的信任和信任。这项研究的目的是评估最终用户对在尼古拉伊图库–奥扎拉市的尼日利亚大学教学医院就读于儿科门诊的儿童提供的临床服务质量的看法。方法采用出口点访员进行预先测试/半结构化问卷进行横断面描述性研究。在三个服务领域对护理质量的看法进行了评估;等待时间，工作人员的态度和候车大厅的舒适度。使用SPSS 16.0分析数据，并以百分比表示。卡方检验用于比较均值（p？结果）总共采访了367名受访者。其中，超过50％的受访者对总体护理质量感到满意。329名（89.6％）对医生的服务质量非常满意，而最不满意的是病历服务的质量139（37.9％）。多数受访者197（53.7％）每次门诊花费3–6小时，而大部分等待时间都在病历和咨询中结论结论护理人员对总体护理质量的看法得到了很高的评价，但是总体轮候时间被认为是不令人满意的，应努力减少客户在机构中获得护理所花费的时间。

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