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Using Cognitive Mapping to Represent and Share Users’ Interpretations of Technology

机译：使用认知映射来表示和共享用户对技术的解释

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摘要

An assumption implied by much of the literature in information systems (IS) research is that people’s interpretations of technology influence the way in which technology gets adapted in organizations. Despite this acknowledgment, little insight is provided for how these interpretations can be elicited, and only a few studies suggest methods for doing so. In this article we address this opportunity by advancing cognitive mapping as a well-established method to systematically inquire into people’s interpretations of technology. We show how cognitive maps can serve as visual means of representation of these interpretations and discuss how the maps can be used to facilitate individual reflection and collective negotiation of technology adaptation. We illustrate the use of the cognitive mapping method with a case example of the introduction of an electronic patient record (EPR) system in a hospital setting. Based on our findings, we engage in a discussion of the value of cognitive mapping as a facilitating technique of individual reflection, as well as collective negotiation and construction in relation to technology adaptation. This implies a discussion of the epistemological, theoretical, and practical implications of its use.
机译：信息系统（IS）研究中许多文献所隐含的一个假设是，人们对技术的解释会影响技术在组织中的适应方式。尽管承认了这一点，但对于如何得出这些解释却知之甚少，只有很少的研究提出了这样做的方法。在本文中，我们通过推进认知映射作为一种成熟的方法来系统地调查人们对技术的解释，从而抓住了这一机会。我们将展示认知图如何充当这些解释的可视化手段，并讨论如何使用图来促进技术适应的个体反思和集体谈判。我们以在医院环境中引入电子病历（EPR）系统的案例为例，说明认知映射方法的使用。根据我们的发现，我们将讨论认知映射作为促进个人反思的技术以及与技术适应有关的集体协商和建设的价值。这意味着要对其使用的认识论，理论和实践意义进行讨论。

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