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How Good Is the Professional's Aptitude in the Conceptual Understanding of Change Management?

机译：专业人士对变更管理的概念理解的能力如何？

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As information technology (IT) functions and their professionals become partners in managing the information resource of the organization, contributors to the strategic planning process and major players in the business, rather than appendages which can be outsourced, new skills and competencies are needed for IT personnel. In particular, the proposition that IT specialists will have to function more like change agents has been echoed by a number of writers. However, there has been no prior empirical research that explicitly measures the degree of knowledge that IT specialists possess about fundamental concepts in the management of change in organizations. The present study offers to fill that gap. Data were collected using a survey instrument, the Managing Change Questionnaire, which was mailed to over 2,200 Canadian IT specialists. Of the sample, 18% returned completed questionnaires. ANOVA and t-test were used to identity differences among categories of respondents. Overall, IT practitioners' scores were acceptable but not particularly impressive. Results indicate that most IT specialists could pass the test regarding their knowledge of the concepts underlying organizational change management, and in the techniques needed to implement such a process, but they were not outstanding in that knowledge. Further, senior IT managers and systems/business analysts demonstrated a better grasp of many of the issues inherent in organizational change efforts than did technical personnel. Implications of these results for research as well as practice and educational programs in IT are discussed.
机译：随着信息技术（IT）的职能及其专业人员成为管理组织信息资源的合作伙伴，战略规划流程的参与者和业务中的主要参与者（而不是可以外包的附属物）需要IT部门新的技能和能力人员。尤其是，许多作家都赞同IT专家必须像变革推动者那样发挥作用的主张。但是，以前没有任何经验研究可以明确地衡量IT专家对组织变更管理中基本概念的了解程度。本研究填补了这一空白。使用调查工具“管理变更问卷”收集数据，该工具已邮寄给2200多名加拿大IT专家。在样本中，有18％返回完成的问卷。方差分析和t检验用于确定受访者类别之间的差异。总体而言，IT从业人员的分数是可以接受的，但并不是特别令人印象深刻。结果表明，大多数IT专家都可以通过有关组织变更管理基础概念的知识以及实施该过程所需的技术方面的测试，但是他们在该知识方面并不出色。此外，与技术人员相比，高级IT经理和系统/业务分析师对组织变革工作中固有的许多问题有更好的把握。讨论了这些结果对IT研究，实践和教育计划的影响。

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