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首页> 外文期刊>Communications of the Association for Information Systems >Developments in Practice XXVI: Social Networks: Knowledge Management's 'Killer App'?
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Developments in Practice XXVI: Social Networks: Knowledge Management's 'Killer App'?

机译：实践中的发展XXVI：社交网络：知识管理的“杀手级应用”？

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The networks of communication and interpersonal relationships that develop naturally within an organization form channels for the flow of organizational knowledge and can also promote organizational learning. These informal social networks are significant mechanisms for both innovation and change management. However, until recently, very little has been done to try to facilitate or leverage social networks to take advantage of what they can do to deliver organizational value. Today, pressures on modern business to continually innovate and the increasing capability of information technologies to enable broader and more far-flung communication are driving organizations to look for ways to leverage social networks to improve business performance. Social networking concepts combined with a group of new and powerful interactive technologies, known collectively as peer-to-peer (P2P) computing, have the potential to profoundly change how companies work and deliver value. The effective harmonization of knowledge management with P2P technologies could therefore be the "killer app" that makes executives realize the importance of knowledge management (KM) to their organizations. However, their contribution to this partnership in the future will largely be dependent on knowledge managers' ability to demonstrate their skill at leveraging and facilitating social networks today. This paper combines the ideas and experiences of a group of practicing knowledge managers with research from the academic literature on social networks to create an overview of the issues and practices that are critical to facilitating the development of social networks and understanding their value in organizations. It examines the different types of social networks currently operating in organizations and the value of these networks to the enterprise and then looks at ways of developing and facilitating social networks in organizations. Finally, it examines the strategic potential of networks in organizations and how KM might help realize this value.
机译：在组织内部自然发展的交流和人际关系网络形成了组织知识流动的渠道，也可以促进组织学习。这些非正式的社交网络是创新和变更管理的重要机制。但是，直到最近，为促进或利用社交网络以利用社交网络可带来的组织价值而做的工作还很少。如今，现代企业不断创新的压力以及信息技术不断发展的能力，以实现更广泛，更广泛的通信，这促使组织寻找利用社交网络改善业务绩效的方法。社交网络概念与一组新的强大的交互式技术（统称为对等（P2P）计算）相结合，有可能深刻改变公司的工作方式和价值创造。因此，知识管理与P2P技术的有效协调可以成为使管理人员意识到知识管理（KM）对组织的重要性的“杀手级应用”。但是，他们未来对这种伙伴关系的贡献将在很大程度上取决于知识管理者展示其在利用和促进当今社交网络方面的技能的能力。本文将一组实践中的知识管理者的思想和经验与社交网络学术文献的研究相结合，以概述对促进社交网络的发展和理解其在组织中的价值至关重要的问题和实践。它研究了组织中当前运行的不同类型的社交网络以及这些网络对企业的价值，然后研究了开发和促进组织中社交网络的方法。最后，它研究了组织中网络的战略潜力以及知识管理如何帮助实现这一价值。

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