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首页> 外文期刊>African Journal of Business Management >Perception of cost, cost drivers, human resource management, long and short term critical success factors in the hotel industry: Recommendations for hotel management
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Perception of cost, cost drivers, human resource management, long and short term critical success factors in the hotel industry: Recommendations for hotel management

机译：成本感知，成本驱动因素，人力资源管理，酒店行业长期和短期的关键成功因素：酒店管理建议

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The main objective of the authors is to analyze the perception of hotel owners and managers on the importance of success factors, like human resource management and cost management. The central question is: What do owners and managers think about the influence of these factors on a hotel’s success and which interdependencies can be observed empirically. They further analyzed whether there were differences in manager perceptions that could be correlated to basic hotel characteristics such as quality standard, operating mode, hotel type or size. The results were based on 95 answers of hotel owners/senior managers in Germany. Important results for human resource management were the fact that managers are largely aware of its importance and aim at the goals that are supposed to influence success. Only with regard to a more long term perspective hoteliers displayed some deficits in a temporary understanding of human capital management. In the area of cost management the main starting points identified by hotel managers were in cost cutting, including general as well as personnel costs. Another result was that about 80% of the target group has an understanding of short and long term business success drivers which is more than expected. This understanding is higher for managers in chain hotels. Managers of individual hotels need some improvements especially within completion of the short term performance point of view towards a more long term value perspective. This mainly refers to the transfer of perceived differences between business and value drivers into management action.
机译：作者的主要目的是分析酒店所有者和管理者对成功因素的重要性的看法，例如人力资源管理和成本管理。中心问题是：所有者和管理者如何看待这些因素对酒店成功的影响以及可以凭经验观察到的相互依存关系。他们进一步分析了管理者的看法是否存在与酒店基本特征相关的差异，例如质量标准，运营模式，酒店类型或规模。结果基于德国酒店老板/高级经理的95个回答。对于人力资源管理而言，重要的结果是，管理人员在很大程度上意识到了其重要性，并瞄准了影响成功的目标。仅就更长远的角度而言，酒店经营者在对人力资本管理的暂时理解上显示出一些缺陷。在成本管理领域，酒店经理确定的主要出发点是削减成本，包括一般成本和人事成本。另一个结果是，大约80％的目标群体对短期和长期业务成功的推动力有了深刻的理解，这超出了预期。对于连锁酒店的管理者来说，这种理解更高。个别酒店的管理者需要进行一些改进，尤其是在完成短期绩效角度以实现更长期价值观点的过程中。这主要是指将业务和价值驱动因素之间的感知差异转移到管理行为中。

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