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首页> 外文期刊>American journal of applied sciences >Building an e-Government e-Trust Infrastructure | Science Publications
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Building an e-Government e-Trust Infrastructure | Science Publications

机译：建立电子政务电子信任基础架构|科学出版物

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> This paper presents a Trust Model for e-Government implementation. In the first part of the paper, the trust definition from different points of view (psychology, philosophy, linguistic, sociology, and mathematics) was presented. Most people think that to build trust between the government and its customers or citizens, one must start by implementing IT Security and some kinds of Customer Relationship Management (CRM) systems and that will lead to a full customer trust. However, this was not always true; most citizens or customers do not have positive attitudes toward their governments for political reasons, social reasons, and other reasons. The second part of the paper shows the main elements of trust with some examples. The last part discusses the proposed e-Government trust model and shows that trust was a multidimensional issue. Each part was fully integrated with the others in a certain relationship that formulates trust. The main building blocks of trust are: IT security, process automation, policies and procedures, social and culture practices, and legislation. This model represents a suitable guideline for any government who wishes to build or rebuild trust with its customers. It is necessary to use modern technologies to complete the trust architecture.
机译： >本文提出了一种用于电子政务实施的信任模型。在本文的第一部分中，从不同的角度（心理学，哲学，语言学，社会学和数学）提出了信任定义。大多数人认为，要在政府与客户或公民之间建立信任，就必须从实施IT安全和某些类型的客户关系管理（CRM）系统开始，这将导致完全的客户信任。但是，并非总是如此。大多数公民或客户出于政治原因，社会原因或其他原因对政府没有正面的态度。本文的第二部分通过一些示例说明了信任的主要要素。最后一部分讨论了拟议的电子政务信任模型，并表明信任是一个多维问题。每个部分都以某种建立信任关系的关系与其他部分完全集成在一起。信任的主要组成部分是：IT安全性，流程自动化，策略和过程，社会和文化实践以及法规。该模型为希望与客户建立或重建信任的任何政府提供了合适的指导。必须使用现代技术来完成信任体系结构。

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