The Influence of Knowledge Management on Organizational Performance in Service Organizations in Jordan

Daifallah Olaima; Mohammad AL-ameryeen; Issam Mohammad Al-Makhadmah

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The Influence of Knowledge Management on Organizational Performance in Service Organizations in Jordan

机译：知识管理对约旦服务组织中组织绩效的影响

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The purpose of this paper is to examine the influence of knowledge management on organizational performance among 260 service organizations in Jordan. In the present study, Data were collected from 422 service organizations in Jordan. The present study employs a questionnaire survey approach to collect data for testing the research hypothesis. The response rate was 74 percent. Relevant statistical analytical techniques, including factor analysis, reliability, and regression for analysis were used. The results indicate that all three dimensions of knowledge management (technical knowledge, cultural knowledge, and human knowledge) have positive and significant influence on organizational performance.

机译：本文旨在研究约旦260个服务组织中知识管理对组织绩效的影响。在本研究中，数据是从约旦的422个服务组织收集的。本研究采用问卷调查法收集数据以检验研究假设。回应率为74％。使用了相关的统计分析技术，包括因素分析，可靠性和回归分析。结果表明，知识管理的所有三个维度（技术知识，文化知识和人类知识）都对组织绩效产生积极而显着的影响。

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《Information and Knowledge Management》 |2015年第12期|共7页
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Daifallah Olaima; Mohammad AL-ameryeen; Issam Mohammad Al-Makhadmah;
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中图分类信息资源及其管理;
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The Influence of Knowledge Management on Organizational Performance in Service Organizations in Jordan

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