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Impact Assessment of SPC Tools on Quality Improvement in Pakistani Industrial Environment: A Dynamic Case Study

机译：SPC工具对巴基斯坦工业环境中质量改善的影响评估：动态案例研究

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Whether one belongs to service or production industry, Quality is always a big issue for business persons and the customers. If we do not have any means of measuring the performance of manufacturing Unit in trouble, how can we improve it? As W. Edwards Deming said “If you cannot measure it, you cannot improve it”. Everybody in the field of TQM is familiar with control charts and statistical process improvement for Quality. A number of tools, including the Six Sigma tool box, are made up of seven simple tools: flow chart, check list, histogram, Pareto chart, cause and effect diagram, scatter diagram, control chart. The Japanese call them "seven QC (quality control) tools, which have been used for decades to support quality improvement efforts to solve the problem. Usually variation is the only main reason for varying or low quality of their product/service, increasing dissatisfaction among customers and decreasing business credibility as a result. For that purpose, we chosen a business organization “Silver Lake Foods Pvt. Ltd.” as a study object, as management of SLFL was highly willing to cooperate. SLFL is a Food Manufacturing organization which produces food items like Biscuits, toffees, candies and chocolates, drinks etc. Management of SLFL has found that the process average for critical characteristics i.e. weight, taste etc. were out of control and causing big losses. In some cases, they have some ideas about possible causes. However, in most cases, they do not want or lack of knowledge and resources restrict them to carry out experimental design to find out the reasons for the change or decline quality.We have decided to use statistical process control (SPC) procedures for quality control, quality improvement and then ultimately towards total quality management.There were some ideas about possible causes but, as in most cases, they were reluctant or lacking the knowledge and resources to perform experimental design to find out the causes of variation or the causes of decreased (/ing) quality. We decided to use statistical process control (SPC) program to make the steps towards quality control and from quality control to quality improvement and then ultimately towards TQM. The Proposed study intends to find out impact of SPC tools in Quality improvement in Pakistani Industrial environment by studying Silver Lake Foods Pvt. Ltd. This research also identify the main sources of variations and bottlenecks through dynamic use of SPC tools and suggest recommendations regarding higher quality improvement and customer satisfaction levels in future.
机译：无论是服务行业还是生产行业，质量始终是业务人员和客户的大问题。如果我们没有任何方法可以衡量陷入困境的制造部门的绩效，那么我们该如何改善呢？正如W. Edwards Deming所说：“如果无法衡量，就无法改善”。 TQM领域的每个人都熟悉质量控制图和统计过程改进。包括“六西格码”工具箱在内的许多工具由七个简单的工具组成：流程图，检查表，直方图，帕累托图，因果图，散点图，控制图。日本人将其称为“七个QC（质量控制）工具，这些工具已经使用了数十年，以支持解决问题的质量改进工作。通常，差异是产品/服务质量变化或质量低下的唯一主要原因，从而加剧了客户之间的不满。因此，我们选择了“ Silver Lake Foods Pvt。Ltd.”作为企业组织。作为研究对象，SLFL的管理层非常愿意合作。SLFL是一家食品制造组织，生产饼干，太妃糖，糖果和巧克力，饮料等食品。体重，口味等失控，造成巨大损失;在某些情况下，他们对可能的原因有一些想法;但是，在大多数情况下，他们不想要或缺乏知识和资源，限制了他们进行实验设计。找出导致质量下降或下降的原因。我们决定使用统计过程控制（SPC）程序进行质量控制，质量改进，然后最终进行全面质量管理。关于可能的原因有一些想法，但在大多数情况下， ，他们不愿意或缺乏知识和资源来进行实验设计，以找出导致变化的原因或质量下降的原因。 d使用统计过程控制（SPC）程序进行质量控制，从质量控制到质量改进，然后最终实现TQM。拟议的研究旨在通过研究Silver Lake Foods Pvt来发现SPC工具对巴基斯坦工业环境质量改善的影响。该研究还通过动态使用SPC工具来识别变化和瓶颈的主要来源，并就未来更高的质量改进和客户满意度水平提出建议。

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