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首页> 外文期刊>Integrated Pharmacy Research and Practice >Clients’ perception and satisfaction toward service provided by pharmacy professionals at a teaching hospital in Ethiopia
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Clients’ perception and satisfaction toward service provided by pharmacy professionals at a teaching hospital in Ethiopia

机译：客户对埃塞俄比亚一家教学医院药房专业人员提供的服务的看法和满意度

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Background: Evaluation of client’s perception and satisfaction with pharmacy services is important to identify specific areas of the service that need improvement in achieving high-quality pharmacy services. It also helps to detect the gaps in the current pharmaceutical services provision. Objective: To assess clients’ perception and satisfaction toward service provided by pharmacy professionals at Mizan-Tepi University Teaching Hospital. Methods: A cross-sectional study design was employed from March 8 to 24, 2016. A semistructured questionnaire was used to assess clients’ perception and satisfaction toward service provided by pharmacy professionals. The data collected were entered into Epi data 3.1, cleaned, and transported into and analyzed using SPSS version 20. Logistic regression was employed to determine associated factors, and statistical significance was considered at p -value <0.05. Results: Among 384 respondents, 53.1% were male. Of the total participants, 63.8% had good perception and 36.2% had poor perception toward pharmacy services. With regard to satisfaction, 52.6% of the respondents were satisfied and 47.4% were unsatisfied by the pharmaceutical services. Sociodemographic variables such as educational level ( p =0.000), occupation ( p =0.031), payment for service ( p =0.002), and reasons the respondents seek service ( p =0.001) showed statistically significant association with the level of perception. Clients’ satisfaction was found to be significantly associated with educational level ( p =0.002) and reason for seeking service ( p =0.016). Conclusion and recommendation: This study showed that the overall mean perception and satisfaction of clients in Mizan-Tepi University Teaching Hospital was low, even though it was above the mean level of perception and satisfaction. Action has to be taken to improve the perception and satisfaction of clients with the services provided in the pharmacy section.
机译：背景：评估客户对药房服务的看法和满意度对于确定服务中需要改进以实现高质量药房服务的特定领域很重要。它还有助于发现当前制药服务供应方面的差距。目的：评估客户对Mizan-Tepi大学教学医院药房专业人员提供的服务的看法和满意度。方法：于2016年3月8日至24日采用横断面研究设计。使用半结构化问卷调查来评估客户对药房专业人员提供的服务的看法和满意度。收集的数据输入Epi数据3.1中，进行清洁，然后运输到SPSS版本20中进行分析。采用Logistic回归确定相关因素，并在p值<0.05时考虑统计学意义。结果：在384名受访者中，男性占53.1％。在所有参与者中，有63.8％的人对药房服务的认知良好，有36.2％的人对药房服务的认知较差。在满意度方面，对药物服务的满意度为52.6％，对满意度的比例为47.4％。社会人口统计学变量，例如教育水平（p = 0.000），职业（p = 0.031），服务报酬（p = 0.002）以及受访者寻求服务的原因（p = 0.001）与知觉水平在统计学上具有显着相关性。发现客户的满意度与受教育程度（p = 0.002）和寻求服务的原因（p = 0.016）显着相关。结论与建议：本研究表明，Mizan-Tepi大学教学医院的总体总体平均感知和满意程度较低，即使高于平均感知和满意程度。必须采取行动来改善客户对药房部分提供的服务的认知和满意度。

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