Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality

Chun-Nan Lin; Li-Fen Tsai; Pei-Wen Wang; Wen-Jian Su; Jing-Chi Shaw

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Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality

机译：利用游客的预期重要性和感知满意度来构建改善度假酒店服务质量的指标

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This study explored the extent of expected importance and perceived satisfaction of tourists regarding various services provided by resort hotels, focusing on resort hotels in significant scenic areas in Taitung. This study used the ??SERVQUAL?? scale to

机译：这项研究探讨了游客对度假酒店提供的各种服务的预期重要性和感知满意度的程度，重点是台东重要风景区的度假酒店。这项研究使用了“ SERVQUAL”扩展到

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来源
《International journal of computer science and network security》 |2011年第4期|共4页
作者
Chun-Nan Lin; Li-Fen Tsai; Pei-Wen Wang; Wen-Jian Su; Jing-Chi Shaw;
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中图分类自动化技术、计算机技术;
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1. Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality [J] . Chun-Nan Lin, Li-Fen Tsai, Pei-Wen Wang, International journal of computer science and network security . 2011,第4期

机译：利用游客的预期重要性和感知满意度来构建改善度假酒店服务质量的指标
2. EFFECTS OF DESTINATION IMAGE, TOURIST MOTIVATION, SERVICE QUALITY AND PERCEIVED VALUE ON TOURIST SATISFACTION AND LOYALTY [J] . Heri Setiawan Sriwijaya International Journal of Dynamic Economics and Business . 2018,第3期

机译：目的地图像，旅游动机，服务质量和感知价值对游客满意度和忠诚度的影响
3. How do international tourists perceive hotel quality? An exploratory study of service quality in Antalya tourism region [J] . Ibrahim Taylan Dortyol, Inci Varinli, Olgun Kitapci International Journal of Contemporary Hospitality Management . 2014,第3期

机译：国际游客如何看待酒店质量？安塔利亚旅游区服务质量的探索性研究
4. The Effect of Destination Perceived Quality, Perceived Value on Tourist Words of Mouth with Satisfaction as an Intervening Variable A Study in Mifan Waterpark and Resort, Padang Panjang City [C] . Ivony Septia Ningsih, Vidyarini Dwita Padang International Conference on Education, Economics, Business and Accounting . 2020

机译：目的地感知质量，对口腔旅游词的感知价值，充满满意作为米凡水上乐园和度假村的介入变量研究
5. An investigation of humanizing elements as a factor of visitor satisfaction found in two atrium-type casino resort hotels. [D] . Sun, Huiting. 1997

机译：在两家中庭型娱乐场度假酒店中发现了一项将人性化因素作为访客满意度的因素的调查。
6. Infectious Diarrhea in Tourists Staying in a Resort Hotel [O] . Rachel M. Hardie, Patrick G. Wall, Patricia Gott, 1999

机译：住在度假酒店的游客中的传染性腹泻
7. SERVICE QUALITY IMPROVEMENT FOR SENIOR TOURISTS AT HOTELS AND RESORTS IN THE PERCEPTION OF SERVICE PROVIDERS: NAKHON RATCHASIMA, THAILAND [O] . Thanasit Suksutdhi 2020

机译：服务提供商感知的酒店和度假村的高级游客服务质量改进：泰国Nakhon Ratchasima

Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality

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