Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality

著录项

• 来源
  《International journal of computer science and network security》 |2011年第4期|p.91-94|共4页
• 作者

  Chun-Nan Lin; Li-Fen Tsai; Pei-Wen Wang; Wen-Jian Su; Jing-Chi Shaw;

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• 作者单位

  National Pingtung University of Science and Technology, Taiwan, R.O.C;

  Department of Marketing Management, TransWorld University, Taiwan, R.O.C;

  Department of Marketing Management, TransWorld University, Taiwan, R.O.C;

  Graduate Study at the Graduate School of Somatics & Sports Leisure Industry, National Taitung University, Taiwan;

  Corresponding Author, Department of Marketing Management, TransWorld University, Taiwan, R.O.C;

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• 原文格式 PDF
• 正文语种 eng
• 中图分类
• 关键词

  resort hotels; expected importance; perceived satisfaction; indicators for improvement of service quality;

  机译：度假酒店;预期的重要性;感知满意度;改善服务质量的指标;