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Performance Evaluation of Organizations: An integrated Data Envelopment Analysis and Balanced Scorecard Approach

机译:组织的绩效评估:集成的数据包络分析和平衡计分卡方法

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The method that we propose in this paper tries to improve the traditional data envelopment analysis (DEA) by proposing an artificial alternative as an “ideal unit” in order to evaluate and rank the other alternatives in proportion to this ideal unit. Our approach integrates the balanced scorecard (BSC) by DEA and develops an extended DEA model. The input and output measures for the integrated DEA–BSC model are grouped in “cards” which are associated with a “BSC for organizations”. The BSC is embedded in the DEA model through a hierarchical structure of constraints that reflect the BSC balance considerations. Using a quantitative research method, we illustrate the proposed approach with an example.
机译:我们在本文中提出的方法试图通过提出一种人工替代方案作为“理想单位”来改进传统的数据包络分析(DEA),以便按理想单位对其他替代方案进行评估和排名。我们的方法集成了DEA的平衡计分卡(BSC)并开发了扩展的DEA模型。集成DEA–BSC模型的输入和输出度量被分组在与“组织的BSC”相关联的“卡片”中。 BSC通过反映BSC平衡注意事项的约束的层次结构嵌入到DEA模型中。使用定量研究方法,我们用一个例子来说明所提出的方法。

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