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Studies on Major Factors of Innovation Systems for Telecommunication Company in Indonesia

机译：印度尼西亚电信公司创新系统主要因素研究

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Telecommunications in Indonesia has grown extraordinarily, especially from beginning of the year 2010. This condition has made telecommunications becoming the promised business and ready facing the tight market. The competition is high due to the large mobile phone operators, which made the quality of services becoming less noticeable, severely operators are focusing on offering cost. Every year revenue per users are found to be decline, resulting innovation and improve quality of services which can increase income and sustain customers loyalty. This research used Soft Systems Methodology approach (SSM) and has implemented philosophy of Critical Systems Thinking (CST), Strategic Assumption Surfacing and Testing (SAST) and used tools of Analytical Hierarchy Process (AHP) to rank the most influential innovation factors in telecommunications company strategy, through a series of in-depth interviews with experts. The analysis of the results providing incentives to innovators which is the most important in telecommunication company's strategy in producing the best quality of services and win the competition.
机译：印度尼西亚的电信业取得了飞速发展，特别是从2010年初开始。这种情况使电信业成为有望的业务，并已准备好面对紧缩的市场。由于大型手机运营商的竞争非常激烈，这使得服务质量变得不那么引人注目，因此运营商非常重视提供成本。每年发现每位用户的收入都会下降，从而导致创新和服务质量的提高，从而增加收入并维持客户忠诚度。这项研究使用了软系统方法论方法（SSM），并实施了批判性系统思维（CST），战略假设表面和测试（SAST）的哲学，并使用了层次分析法（AHP）的工具来对电信公司中最具影响力的创新因素进行排名策略，通过与专家的一系列深入访谈。结果的分析为创新者提供了激励，这对电信公司在提供最佳服务质量和赢得竞争中的战略至关重要。

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