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首页> 外文期刊>International Journal of Business and Management >Banking Sector Growth in China: Can Six-Sigma Be a Solution?
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Banking Sector Growth in China: Can Six-Sigma Be a Solution?

机译：中国银行业的增长：六西格码可以解决吗？

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摘要

Banking industry in China is facing immense competition from local as well as foreign banks, customers choices regarding banks are expanding. At present, banking is increasingly becoming a consumer-centric service provider. Customers are becoming more quality conscious and are demanding new and qualitative products and services. Six Sigma is a kind of quality enhancement strategy that can help a bank to win customers’ loyalty. However, Six Sigma alone is not enough to meet the rapidly increasing competition, an alignment between Six Sigma and knowledge management is essential. The study examines the gainful effects of the use of knowledge management and also gives a critical analysis of the impact of six-sigma on banking performance and customer services. The study examined that quality assurance practice, like Six Sigma along with knowledge management can be an effective strategy for banking sector in China. Finally, the study proposed a model for banking sector to ensure high quality products and services.
机译：中国的银行业正面临来自本地和外国银行的巨大竞争，客户在银行方面的选择正在扩大。当前，银行业务正日益成为以消费者为中心的服务提供商。客户变得越来越注重质量，并要求提供新的高质量产品和服务。六西格码（Six Sigma）是一种质量增强策略，可以帮助银行赢得客户的忠诚度。然而，仅六个西格码不足以满足快速增长的竞争，六个西格码与知识管理之间的协调至关重要。该研究考察了知识管理的使用所产生的有益影响，并给出了对六个标准差对银行绩效和客户服务的影响的批判性分析。该研究检验了质量保证实践（如“六西格码”）以及知识管理可以成为中国银行业的有效策略。最后，研究提出了银行业确保高质量产品和服务的模型。

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