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首页> 外文期刊>International Journal of Traffic and Transportation Engineering >When Expectation Meets Satisfaction: Examining Users and Non-users Perceived Expectations towards Public Bus Services
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When Expectation Meets Satisfaction: Examining Users and Non-users Perceived Expectations towards Public Bus Services

机译：当期望值满足时：检查用户和非用户对公共巴士服务的期望值

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摘要

Studies on public mass transportation has gained attention over the years. Even though as part of the success of achieving low-carbon goal and reduction in traffic congestion has been attributed to promoting public buses usage, transport planners are yet to achieve this goal by meeting the expectations of users and non-users of public bus services to boost patronage. This study examines some elements of public buses attractiveness. The current study is one of the first to empirically examine and test commuters’ expectations towards public bus services in China. The research findings show that among the expectations of users and non-users of public bus services are provision of storage space in public buses, availability of bus card recharge machines at various bus stops, improvement of entry and exit systems in public buses, availability of sufficient charging systems in public buses and provision of free Wi-Fi in the public buses. Also, the study found that, commuters prefer to pay transport fare directly with WeChat and Alipay applications rather than other applications.
机译：这些年来，公共大众运输的研究受到关注。尽管成功实现低碳目标和减少交通拥堵的部分原因在于促进了公共巴士的使用，但交通规划人员仍无法通过满足公共巴士服务的使用者和非使用者的期望来实现这一目标。加强光顾。这项研究考察了公共巴士吸引力的一些要素。目前的研究是第一个以实证研究和检验通勤者对中国公共巴士服务期望的研究之一。研究结果表明，公共巴士服务的使用者和非使用者的期望包括：提供公共巴士的存储空间，在各个公交车站提供公交卡充值机，改善公共巴士的出入系统，公共巴士有足够的收费系统，并在公共巴士上提供免费的Wi-Fi。此外，研究发现，通勤者更喜欢直接使用微信和支付宝应用程序而不是其他应用程序支付交通费。

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