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首页> 外文期刊>European Journal of Business and Management >Financial sector reforms in bank regulations and supervision and its impact on service quality of Commercial Banks in Tanzania
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Financial sector reforms in bank regulations and supervision and its impact on service quality of Commercial Banks in Tanzania

机译：金融部门对银行法规和监管的改革及其对坦桑尼亚商业银行服务质量的影响

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This study examines critically the impact of changes in bank regulations and supervision on competitiveness among Tanzanian commercial banks in respect of service quality. It adopts qualitative method for data collection. Data were collected from bank customers and bank officials from thirty two Tanzanian commercial banks already registered by 2010 following the financial sector reforms. Self-administered questionnaires were distributed to 1600 bank customers and 160 participating bank officials. Of these, 893(60%) customers and 81(50%) bank officials responded. Collected data were subsequently analyzed using SPSS 17.0 to estimate the mean score of service quality dimensions as well as to determine the association between reforms on bank ownership and service quality dimensions. The study found that there is less positive significance relationship between reforms on bank regulations and banking competitiveness in respect to service quality though private banks were leading ahead of semi-quasi banks. Key words: Financial Sector Reforms, Banking Competitiveness. Bank Regulations, Service Quality
机译：这项研究批判性地考察了银行法规和监管变化对坦桑尼亚商业银行在服务质量方面的竞争力的影响。它采用定性方法进行数据收集。在金融业改革之后，数据已从2010年之前已注册的32家坦桑尼亚商业银行的银行客户和银行官员那里收集到。自助调查表已分发给1600名银行客户和160名参与银行的官员。其中，893（60％）位客户和81（50％）位银行官员做出了回应。随后使用SPSS 17.0对收集的数据进行分析，以估计服务质量维度的平均得分，并确定银行所有权改革和服务质量维度之间的关联。研究发现，尽管私人银行领先于半准银行，但银行法规改革与银行竞争力在服务质量方面的积极关系并不那么积极。关键词：金融部门改革，银行竞争力。银行规定，服务质量

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