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ADR Techniques and the Academic Library

机译:ADR技术与大学图书馆

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Alternative Dispute Resolution (including negotiation, mediation, and arbitration) can empower individuals to become invested in creating strong, mutually beneficial conflict resolutions. Recent library scholarship on conflict resolution in United States academic libraries often focuses on interpersonal relationships and the role of managers in resolving disputes, but there is a dearth of discussion about specific resolution techniques such as negotiation, mediation, or arbitration. This article introduces these three techniques, along with common obstacles and challenges.
机译:替代性争议解决(包括谈判,调解和仲裁)可以使个人有能力投资于制定强有力的,互利的冲突解决方案。美国大学图书馆最近关于解决冲突的图书馆奖学金通常侧重于人际关系和管理者在解决争端中的作用,但对于诸如谈判,调解或仲裁之类的具体解决技术缺乏讨论。本文介绍了这三种技术,以及常见的障碍和挑战。

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