eveloping effective interpersonal relationships is criti cal to successful organizational management. Managerscan employ emotional intelligence (EI) to build trust amongemployees, to effectively handle crises, and to produce anefficient, team-oriented work environment. EI is definedas being able to “recognize and regulate emotions in ourselves and others.”1 It involves both internal and externalcharacteristics and includes both cognitive and interpersonal skill sets.
展开▼
