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首页> 外文期刊>Research Journal of Business Management >The Relationship between Organizational Justice and Organizational Citizenship Behaviors: The Mediating Role of Organizational Commitment, Satisfaction and Trust
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The Relationship between Organizational Justice and Organizational Citizenship Behaviors: The Mediating Role of Organizational Commitment, Satisfaction and Trust

机译：组织公正与组织公民行为之间的关系：组织承诺，满意度和信任的中介作用

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摘要

This research aims to determine the most important organizational factors that can direct behaviors, attitudes and interactions of nurses in order to promote Organizational Citizenship Behavior (OCB). This study was conducted at Baqiat-Allah Hospital (one of the most important hospitals in Tehran) from 2009/03 to 2009/09. This is an research (based on its purpose) and descriptive research (based on the data collection method). The structural equation model was used to analyze data. Also a confirmatory factor analysis was used to assess the validity of the variables. The mediating role of commitment and job satisfaction in the relationship between organizational justice and OCB was confirmed. As a result, organizational justice has an indirect, positive and meaningful effect on OCB. Organizational trust was not an intermediary variable in the relationship between justice and OCB. Also the organizational justice effect on OCB did not have a significantly direct effect (p<0.05). Regarding the distinct role of OCB of service quality of hospitals and health service centers, attitude and behavioral factors such as job satisfaction , commitment and especially organizational justice and trust should be considered as shown in this research.
机译：这项研究旨在确定最重要的组织因素，这些因素可以指导护士的行为，态度和互动，从而促进组织公民行为（OCB）。这项研究于2009/03至2009/09年在Baqiat-Allah医院（德黑兰最重要的医院之一）进行。这是一项研究（基于其目的）和描述性研究（基于数据收集方法）。结构方程模型用于分析数据。还使用验证性因素分析来评估变量的有效性。承诺和工作满意度在组织正义与OCB之间关系中的中介作用得到确认。结果，组织公正对OCB产生了间接，积极和有意义的影响。组织信任不是司法与OCB之间关系的中介变量。同样，组织公正对OCB的影响也没有显着的直接影响（p <0.05）。关于OCB在医院和卫生服务中心的服务质量中的独特作用，应考虑如本研究所示的态度和行为因素，例如工作满意度，承诺感，尤其是组织正义和信任。

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