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Factors Affecting Information System Satisfaction from a Two-Dimensional Perspective

机译：二维视角下影响信息系统满意度的因素

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Studies evaluating information management personnel’s satisfaction with IT systems tend to employ one-dimensional linear thinking before identifying the associated affecting factors. However, this method cannot clearly define the true cognition of users or confirm how the factors affect satisfaction. The present study combined Herzberg’s two-factor theory and the Kano model with expectation disconfirmation theory to form a two-phase study. First, a thorough literature review and modified Delphi method were conducted to consolidate the dimensions of user satisfaction and associated variables, which found that “confirmation” in the expectation disconfirmation theory is closely related to satisfaction. Subsequently, a questionnaire was designed us ing the determined variables and based on expectation disconfirmation theory. The questionnaire was distributed using convenience sampling to employees at companies in Taiwan, with 369 valid responses returned. Using this innovative method, this study successfully divided the variables that affect the satisfaction of information systems into four types: motivators and hygiene, performance, and useless factors.
机译：评估信息管理人员对IT系统满意度的研究倾向于在识别相关影响因素之前采用一维线性思维。但是，这种方法不能清楚地定义用户的真实认知或确认因素如何影响满意度。本研究将Herzberg的两因素理论和Kano模型与期望不一致理论相结合，形成了一个两阶段研究。首先，进行了详尽的文献综述和改进的Delphi方法，以巩固用户满意度和相关变量的维度，发现期望不肯定理论中的“确认”与满意度密切相关。随后，根据期望的不确定性理论，使用确定的变量设计了问卷。该问卷通过便利抽样的方式分发给了台湾公司的员工，并返回了369份有效回复。使用这种创新方法，本研究成功地将影响信息系统满意度的变量分为四种类型：动机和卫生，性能以及无用因素。

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