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An exploration of Deaf telecommunication processes and associated social issues in South Africa

机译：南非聋人电信过程及相关社会问题的探索

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This paper presents the results of an exploratory investigation into telecommunications practices and challenges among the Deaf in South Africa. Telecommunication products like cell phones, TTY’s, sMessage terminals, e-mail, fax messaging, instant messaging (IM) were some of the technologies investigated. The research shows that the Deaf considers IM as the most successful technology for both business and social communication. E-mail was rated most often used for business communication, where as e-mail and SMS were rated most used for social communication. The main drawbacks experienced by deaf users of telecommunications technologies related to connecting with and understanding of people. The research findings indicate that the Deaf would like to see heightened public awareness of deafness and its challenges in telecommunication.
机译：本文介绍了对南非聋人中电信实践和挑战的探索性调查结果。手机，TTY，sMessage终端，电子邮件，传真消息传递，即时消息传递（IM）等电信产品是所研究的一些技术。研究表明，聋人认为IM是用于商业和社交交流的最成功技术。电子邮件被评为最常用于商务沟通，而电子邮件和SMS被评为最常用于社交沟通。聋人的电信技术用户所遇到的主要缺点与人们的联系和理解有关。研究结果表明，聋人希望看到公众对耳聋及其在电信方面的挑战的认识有所提高。

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